Refund policy

At Soakidays, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy to ensure your peace of mind.

• Returns: If you wish to return an item for a refund, please contact us within 30 days of receiving your order to request a return authorization. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

• Refund Process: Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment used for the purchase, minus any shipping charges, restocking fees, or other applicable fees.

• Exchanges: If you would like to exchange an item for a different size, color, or style, please contact us to arrange for a return and place a new order for the desired item.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to report the issue. We will work with you to resolve the problem as quickly as possible, either by replacing the item or issuing a refund.

• Non-Returnable Items: Certain items, such as personalized or custom-made products, gift cards, and clearance items, may not be eligible for return or refund. Please check the product description or contact us for more information about the return eligibility of specific items.

If you have any questions or concerns about our refund policy or the status of your refund, please don't hesitate to contact us.